Privacy Policy



Purpose of this privacy notice

Our privacy notice will provide you information about how we collect and process your personal data through your use of our website. It is utmost important that you read this privacy notice together with any other notices we provide you to fully be aware of how and why we are using your data. This privacy notice does not override our other notices and may be updated from time to time.

It is important that the personal data we hold about you is current and accurate. Please inform us if there are any changes to your personal data.

It is the responsibility of PupHaven (M) Sdn. Bhd. who controls your personal data from the use of our services. We appreciate the chance to deal with any and all data protection concerns you may have, so please contact us at

Our website may at times include links to third-party websites, plug-ins and/or applications. Clicking on those links or enabling those connections may grant third parties to collect or share data about you. We have no control over these third-party websites and so are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.

We may collect, use, store and transfer different kinds of personal data as follows. Identity Data includes first name, last name, username or similar identifier. Contact Data includes billing address, delivery address, email address and telephone numbers. Financial Data includes bank account and payment card details. Transaction Data includes details about payments from you. Technical Data includes details of visits to our site, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, communications you have sent to us or we have sent to you. Usage Data includes information about how you use our website, communications (including email and social media), products and services. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. If we combine or connect Aggregated Data with your personal data where it can directly or indirectly identify you, the combined data will then be treated as personal data which will be used in accordance with this privacy notice.

In the event where you fail to provide personal data to us, we may not be able to provide our services or products to you.

Your personal data will be collected through the means of: (a) Direct correspondence. You may give us your Identity, Contact and/or Financial Data by filling in forms or by contacting us. (b) Automated technologies or interactions. Your interaction with our website may automatically lead to the collection of Technical Data about your equipment, browsing actions and patterns. We collect this data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit

other websites employing our cookies. See our cookie policy for further details. (c) Third parties or publicly available sources. We may receive personal data about you from various third parties.

Your personal data will only be used as when the law allows. Most commonly, your personal data will be used in the following circumstances: (a) When you use our services or products. (b) Where it is in our interests (or those of a third party) and your interests do not override that interest. (c) Where we need to comply with a legal or regulatory obligation.

You have the right to withdraw consent to marketing at any time by changing the settings on your Logged In Pages.

We may have to share your personal data with the parties set out as follows. (a) Delivery services, for the fulfilment of your orders. (b) Service providers, who provide IT and system administration services. (c) Professional advisers, including our lawyers, bankers, auditors and insurers. (d) Regulators and authorities, who require reporting of activities in certain circumstances. (e) Third parties, to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit third parties to access and/or process your personal data for specified purposes. Third-parties may contact you directly in connection to the provision of our goods / services e.g. deliveries. These communications will be covered by the third party’s privacy policy.

We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Should there be any suspected personal data breach, we will notify you and any applicable regulator where we are legally required to do so.

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for. We may anonymise some of your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of your rights, please contact us at

You may, (a) Request Access, enabling you to receive a copy of your personal data held by us. (b) Request Correction, enabling you to correct any inaccurate or incomplete data we hold about you. (c) Request to Erase, enabling you to delete or remove your personal data. (d) Request restriction, enabling you to suspend the processing of your personal data.

We will need to request specific information from you to help us confirm your identity and to ensure your right to access your personal data or to exercise any of your rights. This is a security measure to ensure that your personal data is not disclosed inappropriately. We may also contact you to ask you for further information in relation to your request to speed up our responses.